If a renter has not paid their rent or is paying after the agreed due date, they are ‘in arrears’. There are rules about when and how a rental provider (landlord) can take action to recover unpaid rent and we have tried depicting that in the diagram on this page.

Read more: Late or unpaid rent - process overview

The Director of Consumer Affairs Victoria has issued five guidelines, which relate directly to specific reforms. The purpose of the guidelines is to outline the Director’s position on compliance and non‑compliance with the Act, ensuring greater consistency

Read more: Director's guidelines

When a rental provider (landlord) wants a renter (tenant) to move out of the property, they can either talk to the renter to reach an agreement or give the renter a notice to vacate. 

Read more: Notice to vacate in rental properties